Skip to content Skip to sidebar

Home › Support › English Support › [Closed] The variables on the My Account page are not being translated, and the template for this page is bro...

[Closed] The variables on the My Account page are not being translated, and the template for this page is bro...

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 2 replies, has 1 voice.

Last updated by Bobby 2 months, 2 weeks ago.

Assisted by: Bobby.

Author Posts
February 12, 2026 at 7:01 pm #17818462

umithans

Hello.

As shown in the images, the template for my account page works perfectly fine in the original language. However, when I open it with IT and DE languages, the page template is completely corrupted, and the words appear in their original language.
February 12, 2026 at 7:50 pm #17818741

umithans

The problem persists, and the chat suddenly dropped while I was connecting to live support.
February 12, 2026 at 10:55 pm #17819014

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I took a look at the transcript you had with our Ai support and it looks like the setting it was suggesting is not showing because the WPML version is not updated to the latest version.

While I am not 100% positive that setting will resolve this issue, it is worth updating to the latest version of WPML.

Go to Plugins->Add new->Commercial tab "check for updates" and you should be able to see the option to update to WPML 4.9

Once you update please test the issue and let me know your results.

Also, how are you creating the template used on the account page? Is it built with Full Site Editor?

If yes, you will need to verify the FSE template is fully translated otherwise it will not be used in the translations.

The topic ‘[Closed] The variables on the My Account page are not being translated, and the template for this page is bro…’ is closed to new replies.