The website no longer uses "I Want a Refund"

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This topic contains 3 replies, has 2 voices.

Author	Posts
April 7, 2026 at 4:12 am #17952478
wenjiaX	This account was used for a self-hosted WordPress site, but the site has not been in use since last year; however, it is still being automatically renewed.
April 7, 2026 at 6:04 am #17952619
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thanks for your message, and I’m sorry for the concern this caused. WPML subscriptions are annual and renew automatically unless canceled. However, I understand you’d like to cancel this. You can contact our admin team via next form: - https://wpml.org/home/contact-us/contact-form/ Best regards, Dražen
April 13, 2026 at 1:58 am #17964484
wenjiaX	I replied to the refund email. Since my PayPal account is no longer active, I needed to update my payment information. I sent you a reply, but you didn’t respond. Now, when I check the system, I see that more than 30 days have passed, so I can no longer request a refund—even though I had submitted the refund request within the 30-day window.
April 13, 2026 at 6:08 am #17964678
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, If you have submitted the request and contacted our admin team via the contact form, they will review it and get back to you soon. This is the technical support forum, so I’m afraid I don’t have access to the refunds section, but our team should reply to your email shortly. Regards, Drazen

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