Timeline Widget For Elementor plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the Timeline Widget for Elementor plugin displayed content in the default language on a translated page.

Solution:
We resolved the issue by taking the following steps:
1. Completed the existing translation that was in progress.
2. Made a minor change in the default language content in Elementor (added a few dots in the last paragraph of "Hugo Sorg").
3. Saved the changes.
4. Updated the translation.
5. Reverted the change by editing the page in German again in Elementor (removed the dots).
6. Updated the translation once more.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us.

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Tagged: Exception

This topic contains 5 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 2 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
March 21, 2024 at 4:46 pm #15437633
marenW-2	Timeline Widget For Elementor plugin shows content in default language on translated page.
March 21, 2024 at 5:13 pm #15437735
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our recent chat, please feel free to return with more information from the plugin author, as we discussed. And I'll try my best to further assist you on the matter. Regards.
March 22, 2024 at 4:40 pm #15441871
marenW-2	Hi Waqas Bin Hasan, i asked the support of Timeline Widget For Elementor and they said it is fully compatible with WPML and sent me this ... hidden link ... to prove it. Not the answer i exactly needed, but at least they are confident with their compatibility. 😉 I looked at my String-Translation Editor and could actually find e.g. timeline-widget-addon-twae_description-5c43cbd-57dab82 ... please see attached screenshot. And if i translate it there, than the translation shows. But unfortunately it does not like to show the translation from the WPML Translation Editor (hidden link...), which is a much better way to translate. Btw, i noticed there are shown different string names e.g. package-string-18-4419 than at the String-Translation Editor. ... please see screenshot. Maybe that info helps somehow. Is there maybe any setting at WPML i missed to solve the issue? Thank you very much for your kind support. Best regards, Maren
March 22, 2024 at 10:11 pm #15442569
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates and I understand what you mentioned, this is a strange case. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
March 25, 2024 at 7:21 pm #15448739
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates, I am working on it and 'll get back to you accordingly.
March 25, 2024 at 10:11 pm #15449139
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. It should be fixed now. Looks like there was an existing translation in progress which may not have been completed. However, I did the following steps and it is working just fine: - Completed existing translation. - Made a change in default language content in Elementor (just added a few dots in the last paragraph of "Hugo Sorg". - Saved. - Updated the translation. - Revert the change by editing the page in German again in Elementor (removed the dots). - Updated the translation.