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Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply due to a higher workload. Would you please elaborate more on the issue to help me understand it better?

It would be very helpful if you could share screenshots or a screen-recorded video while reproducing the issue.

Best regards,
Osama

Hi,

Thanks for your update. Could you please check if the issue persists in a minimal environment by following these steps?

1- Deactivate all the plugins except WPML CMS.
2- Switch to a WordPress default theme like Twenty Twenty-one.

If the issue is gone, activate them one by one to see which one is causing an interaction issue.

❌ Please backup your database before performing the above test ❌

Best regards,
Osama

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama