The client does not want to use this workaround, as he does not want to register WPML again and lose credits. I informed them that we can fix this manually, but the client is asking for a different approach for a solution.
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Hello,
I would like to offer to have a closer look at the problem and request temporary access (wp-admin) to the website to investigate this issue further. FTP access is optional and not mandatory.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
I have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further. I will not make any further changes to your site, other than creating a package, downloading it, and then removing the package from your site.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
Thank you. Just please let me know when you are done with copy so I can remove the extra admin login, specially as it is without 2FA. I am having constant attacks on this website recently.
