translate - WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was using the WPML plugin for automatic translation on their website. After an update, the website's appearance was compromised: gibberish text appeared, the header disappeared, and the logo and language flags were no longer visible.
Solution:
We recommended checking the website's backend to identify any broken image issues or incorrect configurations. We suggested providing temporary access (WP-Admin and FTP) to a test site where the problem has been replicated to allow for thorough troubleshooting. It's crucial to ensure that the site is backed up before making any changes to prevent data loss. We recommended using the UpdraftPlus plugin for backup purposes. Additionally, we split the ticket to address the specific request of moving the language switcher next to the search icon, which can be followed up on this link.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 4 replies, has 1 voice.

Last updated by homeP 2 months, 1 week ago.

Assisted by: Kor.

Author	Posts
October 26, 2025 at 7:39 am #17519143
homeP	Background of the issue: I was trying to use the WPML plugin for automatic translation on my website. After a translation update, I noticed issues with the website's appearance. The link to the page where the issue can be seen is hidden link. Symptoms: After the automatic translation, only gibberish appears on every website. The header disappeared after the translation update, and although it has been reactivated, the logo and language flags are no longer visible. hidden link Questions: Why does only gibberish appear after the automatic translation? Why did the header disappear after the translation update? Why is the logo no longer visible even though it is correctly integrated? Why are the language flags no longer visible?
October 26, 2025 at 7:43 am #17519146
homeP	On top of that, we constantly have to translate the same things over and over again. This page was already completely translated. Now everything is back in German again!!! This happens all the time. hidden link
October 26, 2025 at 7:50 am #17519148
homeP	It looks like the language setting has been completely disabled! The existing settings are no longer available! What the hell is going on! hidden link
October 26, 2025 at 8:04 am #17519156
homeP	Tell me how I can reinstate the language option next to the search icon. hidden link It should be like it was before. hidden link New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/move-the-language-switcher-to-the-search-icon/
October 27, 2025 at 1:45 pm #17522320
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked your Website here hidden link and I can see some broken image issues. Looks like the logo on the translated homepage is broken and I'd need to check your Website backend. I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. As for moving the language switcher to the search icon, I've split the ticket here https://wpml.org/forums/topic/move-the-language-switcher-to-the-search-icon-2/ so that we can follow up.
November 2, 2025 at 4:45 pm #17538760
homeP	Hey, thanks, it works perfectly!