Translate media file

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate a landing page and expects to see the English logo set in the media translation menu. However, the French logo appears instead. The logo is an SVG file added using the Elementor widget 'creative image', which is not translatable.
Solution:
We recommend manually editing the secondary language page using Elementor to set the correct logo. Here are the steps:
1. Access the default page editor
2. Change the language from the top-bar to English.
3. Click on 'edit with Elementor' and manually set the English logo.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Exception

This topic contains 9 replies, has 2 voices.

Last updated by danielA-29 11 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author	Posts
September 10, 2024 at 9:03 pm #16163688
danielA-29	Background of the issue: I am trying to translate the landing page hidden link to hidden link. The logo on the main page (which is a .svg) doesn't seem to be translating. Symptoms: I expected to see the English logo that I set in the media translation menu. Instead, I got the French logo. Questions: Why is the English logo not appearing on the translated page? Is there a specific setting I need to adjust for SVG files in the media translation menu?
September 11, 2024 at 4:31 am #16164037
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, Welcome to WPML support! I'd be happy to assist you. Is the logo added through the theme options? If so, please follow these steps: - Navigate to WPML->String Translations - At the bottom of the String Translation table, click "Translate text in admin screens" - Search for the logo media ID and see if it appears - If you find it, select it and click the "Add to string translation" button - Return to the String Translations page - Translate it using the corresponding translated media ID Let me know if this helps! Thanks!
September 11, 2024 at 3:13 pm #16167146
danielA-29	Thanks a lots for your quick answer. I tried and ADD the translation to the string to the site logo... media # should be 2260 in English) but it's not working the logo in still in French in my page hidden link. 🙁
September 11, 2024 at 4:34 pm #16167580
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
September 11, 2024 at 6:01 pm #16167809
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello 🙂 I see that the image is added using Elementor widget creative image and the widget doesn't seem to be translatable. Being so I edited the secondary language page using Elementor and set the logo and it's showing properly. Let me know if this helps. Thanks
September 12, 2024 at 1:44 pm #16171400
danielA-29	Hello Shekhar, How did you edit the secondary language page using elementor ? I can't edit my English page with elementor. thanks.
September 12, 2024 at 1:54 pm #16171501
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	You can go to default page editor: hidden link Change the language from top-bar to English and click on edit with elementor.
September 12, 2024 at 2:01 pm #16171524
danielA-29	Hello Again, I'm so sorry, something is not working on my end... When I click as instructed the link : hidden link I arrive in the following page (block) and can't see how to change the language. Otherwise I can't edit my page in English with elementor.
September 12, 2024 at 2:27 pm #16171809
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Please check the screenshot. Toggle the options shown here and you will see the language switcher. Thanks
September 12, 2024 at 2:32 pm #16171844
danielA-29	This is what I obtain ( I can't open the translated page) (thank you for your patience)
September 12, 2024 at 4:09 pm #16172753
danielA-29	We are able to edit the English page now . In WPML - Language we removed the second option... and it seems to work : The option is under one domain per language. Un click the connection and deconnexion automatic.