Problem: The client is experiencing a blank 'Thank You' page after checkout when using the English version of their WooCommerce site, while the French version works fine. Additionally, the credit card field is not displaying in English during checkout. Solution: Firstly, we recommended installing and activating the WooCommerce Multilingual plugin, as it was missing from the client's site. This plugin is crucial for the proper functioning of WooCommerce features in a multilingual environment. The client can install the plugin via "Plugins > Add New > Commercial" tab. For more information, please visit WooCommerce Multilingual documentation.
After activating the plugin, the client should complete the setup and translate the 'My-account' endpoint to ensure the 'Thank You' page works correctly in English. For guidance on translating endpoints, please check this guide.
For the issue with the credit card field not displaying, we advised the client to scan the 'WooCommerce Stripe Gateway' plugin for strings to translate via "WPML > Theme and Plugins localization". After scanning, the client should use "WPML > String Translation" to search for the French text appearing on the English page and add translations by clicking on the "+" icon. If the texts are not found, the client may need to register them from the Admin screen. For more information on this process, please visit String Translation documentation.
If the solution provided here is outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our support forum.
