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[Resolved] Translate WPForms locker addon message

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're unable to translate HTML messages set in WPForms Locker addon or other WPForms addon message fields, and you've checked for the string without success, you might consider modifying the XML configuration.
Solution:
We recommend following these steps:
1. Edit the 

wpml-config.xml

file.
2. Add the following code:

<property>form_locker_user_message</property>

underneath this line:

<property>form_pages_footer</property>

3. Update the form.
4. Send the form to translation.
These steps resolved the issue in our sandbox testing environment.

If this solution does not apply because it might be outdated or not suitable for your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 43 replies, has 2 voices.

Last updated by marcoS-96 3 years, 1 month ago.

Assisted by: Osama Mersal.

Author Posts
May 10, 2022 at 10:48 am #11188699

marcoS-96

Hello, I'm unable to traslate html message set in WPForms locker addon (but also for other WPForms addon message fields).
I've multilingual addon and I've checked to find string, but without success.
Maybe I have to set it with XML <wpml-config>?

I attach an image.

Many thanks.
Marco

Locker Message WPML translation.png
May 10, 2022 at 10:51 am #11188723

marcoS-96

I've also a staging site ... where I can insert credentials?

May 10, 2022 at 1:40 pm #11190091

marcoS-96

I close this ticket and open in on forum.
Thanks
May 10, 2022 at 1:46 pm #11190187

marcoS-96

Ticket is still open.

May 10, 2022 at 2:45 pm #11190743

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Marco,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Could you please login to this sandbox site and upload the "WPForms locker addon" plugin? (hidden link)

After that, please create a test form and translate it. If the issue is replicable, please tell me the steps to reproduce the issue.

Thanks for your cooperation

Regards,
Osama
May 10, 2022 at 3:43 pm #11191201

marcoS-96

Hello Osama, thanks for your reply.
I've installed WPForms locker addon on a Test Form, but it works only with PRO feature.

Marco

ProFeature.png
May 10, 2022 at 3:52 pm #11191259

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Marco,

I've activated the pro version for you on the sandbox site. Could you please try to replicate the issue and let me know the steps to reproduce it?

Thanks,
Osama
May 10, 2022 at 4:22 pm #11191537

marcoS-96

Hi Osama,
I've done, but message in [wpforms id="31"] locker addon Form Restrictions seems coudn't be translated.

Marco
May 10, 2022 at 4:49 pm #11191803

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Marco,

Thanks for replicating the issue. I'm consulting our computability team regarding this issue, and I'll update you as soon as I get their reply.

Thanks for your cooperation and patience

Regards,
Osama
May 11, 2022 at 9:44 am #11197023

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for your patience. Could you please check the following steps?

1- Edit the () file
2- Add the following code

<property>form_locker_user_message</property>

Under this line

<property>form_pages_footer</property>

3- Update the form
4- Send the form to translation

I've applied these steps on the sandbox site, which fixed the issue. (Kindly check the attached screenshot)

Would you please try these steps and let me know if that fixed your issue?

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

1.jpg
May 11, 2022 at 11:27 am #11198377

marcoS-96

Hi Osama, thanks for your support.

Yes, seems it works!! 🙂

I've updated wpml-forms-config.xml in /wp-content/plugins/wpml-wpforms/ folder.

So, please could you confirm next steps?

Because in WPForms string text are not only in Form Locker addon user message, but also in other places, I have to check web elements with F12 reading name="settings[STRING]"

For example in Form Locker:

  • Form Message Verification: form_locker_password_message
  • Module programming Message: form_locker_schedule_message
  • Module Message restriction: form_locker_user_message (THIS CASE)
  • Limits and restrictions on entry: form_locker_entry_limit_message
  • form_locker_user_entry_message_limited

    • But, maybe also in Form Pages, if I want to translate:

  • Form Page Title: form_pages_title
  • Form Page Message: form_pages_description

    • All these examples I have to add in XML file as indicated <property>STRING</property>, isn't it?

    Many thanks, Marco

    XML_property_add_field.png
    May 11, 2022 at 11:34 am #11198555

    Osama Mersal
    WPML Supporter since 02/2020

    Languages: English (English ) Arabic (العربية )

    Timezone: Africa/Cairo (GMT+03:00)

    Hi Marco,

    It's great to hear that the workaround fixed the issue. I think the XML code would help you translate the strings you mentioned.

    Could you please try to add XML code for them using the steps in my last reply and let me know if that fixed your issue?

    Kind regards,
    Osama
    May 11, 2022 at 12:14 pm #11198889

    marcoS-96

    Hi Osama.

    I've added this in XML and it works with Form Locker:

    <property>form_pages_title</property>
    <property>form_pages_description</property>
    <property>form_pages_footer</property>
    <property>form_locker_password_message</property>
    <property>form_locker_schedule_message</property>
    <property>form_locker_user_message</property>
    <property>form_locker_entry_limit_message</property>
    <property>form_locker_user_entry_message_limited</property>

    I tried also to add this in order to have the link to open English Form Page version:
    <property>form_pages_page_slug</property>

    Italian Form Page: hidden link

    But if I try to open English: hidden link
    I receive error 404 page not found.
    I also tried with slug en/form-suggestion , but with same results.
    So i can't see if traslation works at all with Form Pages.

    How may I fix it?

    Many thanks, Marco.

    XML translate slug.png
    May 11, 2022 at 12:26 pm #11199049

    Osama Mersal
    WPML Supporter since 02/2020

    Languages: English (English ) Arabic (العربية )

    Timezone: Africa/Cairo (GMT+03:00)

    Hi Marco,

    Could you please replicate the issue on the sandbox site so that I can check it?

    Also, please create a test page and put the form inside it to check if it will work correctly.

    Regards,
    Osama
    May 12, 2022 at 1:25 pm #11209313

    marcoS-96

    Hi Osama,
    I tried to replicate the issue on the sanbox.

    Please, could you check that in XML file there are these properties?

    <property>form_pages_title</property>
    <property>form_pages_description</property>
    <property>form_pages_footer</property>
    <property>form_pages_page_slug</property>

    <property>form_locker_password_message</property>
    <property>form_locker_schedule_message</property>
    <property>form_locker_user_message</property>
    <property>form_locker_entry_limit_message</property>
    <property>form_locker_user_entry_message_limited</property>

    Thanks, in advance,

    Marco