This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported that after translating and synchronizing the main menu from English to Italian, the main menu still displayed in English, while the footer menu displayed correctly in Italian. Solution: 1. We recommended increasing the WordPress memory limit to at least 256 MB by adding the following code to the wp-config.php file:
This code should be placed above the line /* That's all, stop editing! Happy blogging. */. 2. After increasing the memory limit, we checked the site configuration and translated the IDs of the menus, which resolved the issue with the main menu not displaying in Italian. 3. For the issue with the footer widgets still displaying in English, we advised creating a separate widget for each language as described in our documentation: Translating Widgets.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists.
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Background of the issue:
I have translated and synchronized the main menu from English to Italian. The page itself is visualized correctly in Italian, but the main menu remains in English. There's a second menu in the footer that displays correctly in Italian. URL: hidden link
Symptoms:
The main menu does not display in Italian when switching from English, although the footer menu does.
Questions:
Why is the main menu not displaying in Italian?
How can I ensure the main menu is synchronized correctly?
In this case, I would like to take a look at the site configuration. I have set your next message private so you can securely share the access credentials.
Please confirm you have created a full site backup before sharing the credentials that you can use to restore the site if necessary.
Hi Carlos,
These are looking great now, thank you!
Can you please take a look at the footer too - I have translated the widgets and widget titles but they are still displayed in English.
