Translated post categories showing up wrong

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where translated post categories were displaying incorrectly on the latest post on their blog. They attempted to use a previous troubleshooting solution that had worked before, but it was unsuccessful this time.
Solution:
We initially suggested revisiting the troubleshooting steps from a previous ticket. The client tried the suggested solution again, and after a day, it resolved the issue, and the categories displayed correctly. Therefore, no further action was required, and the ticket was closed.

If you're experiencing a similar issue, we recommend revisiting previous troubleshooting steps that may have worked before. It's important to note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Not WPML issue

This topic contains 5 replies, has 2 voices.

Last updated by Kor 1 year, 9 months ago.

Assisted by: Kor.

Author	Posts
July 15, 2024 at 1:11 pm #15954590
nickF-8	Background of the issue: I have the same problem again as I did here: https://wpml.org/forums/topic/problems-with-translated-categories-not-showing-up/. I tried the troubleshooting solution from last time, but this time it didn't work. My latest post shows the wrong categories on the translated pages on my blog hidden link. Symptoms: Translated post categories are showing up wrong on the latest post. Questions: Why are the translated post categories showing up wrong on my latest post? What additional troubleshooting steps can I take to resolve this issue?
July 15, 2024 at 3:52 pm #15955453
Kor	Thanks for reaching us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 15, 2024 at 5:58 pm #15956124
nickF-8	Ok we can do that but first we should get Lucas Vidal de Andrade involved in this ticket because he knows some special details about my site that would take too long to explain. Is he available?
July 15, 2024 at 6:05 pm #15956144
Kor	Thank you for responding. Unfortunately, he is currently working on another ticket. May I assist you further with this issue? If you still prefer to transfer this ticket to Lucas Vidal de Andrade, please let me know, and I will message him to check his availability to handle it.
July 15, 2024 at 7:39 pm #15956468
nickF-8	Well do you have any suggestions I could try first? If not then lets transfer the ticket to Lucas so he can take a look at it tomorrow ok? In the meantime I will try doing the suggestions from the other ticket one more time just in case somehow this time it fixes the problem. If the problem is not resolved by tomorrow I will give the login info to Lucas to take a look, ok? Thanks
July 15, 2024 at 8:01 pm #15956574
Kor	Thank you for your response. I don't have any suggestions at the moment, but please let me know if the solution from the other ticket resolves your issue. If not, I will escalate this ticket to Lucas for further review.
July 16, 2024 at 1:32 pm #15960853
nickF-8	I waited a day like we agreed and did the same troubleshooting from the previous day and this time it worked. Not sure why but at least we can close this ticket now. Thanks.