Translated products seen as unique products in Hubspot

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is facing an issue where translated products on their WooCommerce site are recognized as unique products in HubSpot, rather than as a single product.
Solution:
We explained that due to the design of WPML, each translated product, whether it's a product, post, page, or custom post type, has its own separate database entry. This results in multiple IDs and different URLs for each language version, which makes it impossible to link them as a single product in HubSpot.

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Tagged: WCML

This topic contains 1 reply, has 2 voices.

Last updated by Marcel 1 month, 2 weeks ago.

Assisted by: Marcel.

Author	Posts
September 30, 2024 at 11:20 am #16235788
Rob Coers	Background of the issue: I am trying to ensure that translated products on my WooCommerce site are seen as a single product in HubSpot rather than as unique products. HubSpot Support has informed me that this issue originates from WooCommerce, and I should contact WooCommerce support for a solution. My site is hidden link, and the specific product URL in question is hidden link. Full Hubspot message: As I understand, when I click on the URL: hidden link the product is listed in 5 languages and you'd like to make sure it's linked as a single product rather than 5 different items into Hubspot, right? If so, I've had a look into this and I'm afraid there isn't a way to do this in HubSpot - as the information is coming from the Woocommerce side. I suggest you get in touch with their support and find out if there is a way to send the information as a single product than 5 others. I understand this is not the answer you may have been hoping for, but I hope it clarifies what's possible for now within the tool. Symptoms: Translated products are being listed as unique products in HubSpot. Questions: Is there a way to ensure that translated products are seen as a single product in HubSpot rather than as unique products?
September 30, 2024 at 2:24 pm #16236756
Marcel Supporter Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Unfortunately, this isn't possible due to how WPML is designed. Each product—whether it's a product, post, page, or custom post type—has its own separate database entry. As a result, you will always have multiple IDs and, consequently, different URLs. Best regards, Marcel