Translating a page

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Bug

This topic contains 8 replies, has 2 voices.

Last updated by Mateus Getulio 11 months, 2 weeks ago.

Assisted by: Mateus Getulio.

Author	Posts
December 1, 2023 at 1:50 pm #14973245
witoldR	Tell us what you are trying to do? I am trying to translate a page into English. After completing the translation it does not save the translated page, the plus icon remains indicating there is no translation. Even with a workaround it does not save the translation. Please see my screenrecording for my issue: hidden link? Is there any documentation that you are following? I followed another support ticket describing my situation, the workaround did not work: https://wpml.org/forums/topic/translation-for-some-pages-is-not-working/ Our memory limit is set to 256M. Is there a similar example that we can see? I created a environment for you guys to access, how can I share the credentials with you guys for this? What is the link to your site? Staging environment: hidden link
December 1, 2023 at 4:38 pm #14974725
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Please, let me know if you need any additional details. Have a nice day.
December 4, 2023 at 10:10 pm #14991777
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, I want to migrate your site to one of our server to try a different server. This will be temporary and only for debugging purposes. Can we proceed with the temporary copy of the site? Thank you, please let us know.
December 5, 2023 at 4:08 pm #15000697
witoldR	Yes you can!
December 6, 2023 at 2:26 pm #15008733
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I checked this out but so far I couldn't find a fix for it. I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing. I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long). Thanks,
December 6, 2023 at 6:17 pm #15011353
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Our 2nd tier team found the following workaround to fix the issue: - Add a new empty page. - Manually copy the content from the old page 'OnePlus reparatie Rotterdam' to the new page you're creating and publish it - Translate the new created page and translate it Now the translation is saved properly and there's no errors. I tested it in the staging version and it worked fine, can you please test it on the production site as well to see if it works for you? Thank you, please let us know.
December 7, 2023 at 8:50 am #15014175
witoldR	Hi there, Thank you for your reply and investigation into this matter. But is this really the way to do this? Because this feels more like a temporary fix? And what was causing this, was it a bug or something? We are going to test it on production and will let you know when it works.
December 7, 2023 at 12:53 pm #15016829
witoldR	Hi Mateus, Would it be possible to find out what causing this so that we can solve it structurally? I'm afraid if we use workaround here, then we are going to keep having the same issues in the future. Looking forward to hearing from you. Desar, for Leapforce
December 7, 2023 at 1:43 pm #15017233
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, We understand your concern. Since enabling the debug log didn't produce any errors, is it possible for you to reach out to your host provider and ask them for the HTTP error logs for December 4th (or any other day that we know for sure the issue happened) for our 2nd tier team to take a better look at this? This should give us more information to help us debug this issue. Thank you, please let us know.

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