[Closed] translating entries that are part of a widget

Hi Marianna,
Thanks for contacting WPML support.

Could you go into WPML > String Translation and use the search field to look for the timeline strings there?

If you can find them, add the translation and check if they're translated in the secondary language.

Let me know please if that helps.

Kind regards,
Mohamed

Please note that the "Osteo Timeline" plugin is not listed on the WPML compatibility list for the plugins - https://wpml.org/plugin/. This means that our compatibility team has not tested it yet, so it could be a compatibility issue.

I have created this clean sandbox setup on our servers here:
hidden link (one-click login)

I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and also install WPbakery and the Osteo Timeline plugins then try to recreate the issue

Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue.

If the issue is going to take place on this clean setup on our servers too, then I can check this with our compatibility department.

Let me know please how that goes and what you are able to find.

Sure, please provide me with temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

Also kindly share a link to the page where you add those elements.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/).

The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll investigate the issue locally without affecting the live site and forward it to our compatibility team if needed.

Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/

Thanks for your cooperation.

I couldn't find more clues, so I've escalated this issue to our 2nd tier support team for further investigation.

I will update you once I get their reply.

Kind regards.