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[Closed] Translation = blank page

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Last updated by Andrey 4 months, 3 weeks ago.

Author Posts
April 12, 2025 at 8:10 pm #16925718

terezaZ

Background of the issue:
I have made the translation and everything was working fine in January, including translation and multi-currency features. Now, I am experiencing an issue where I see only a blank page in the English version of my site: hidden link. When I try to edit the home page, I also see only a blank page.

Symptoms:
I see only a blank page in the English version of my site and when trying to edit the home page.

Questions:
Why am I seeing a blank page in the English version of my site?
Why does the home page show a blank page when I try to edit it?
April 13, 2025 at 1:23 pm #16926453

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

While one of my teammates takes care of your ticket, I will provide you with the first debugging steps.

The blank page means (or “500 error”) that there is an error in the PHP code that your site runs. When errors are not caught, the server stops everything and returns a page that says “500 error” or an empty page. Different servers are configured to display these errors slightly differently, but they all mean the same – there is an unhandled PHP error in the site’s code.

First, you need to see what the errors are. Guessing what might be the problem and trying different solutions may lead to even more trouble. The first step is to enable debug. You can do this by adding a few lines to the site’s wp-config.php file. With error log enabled, you will see what the actual problem is.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

Let us know what you see after the debug mode has been enabled.

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