Translation editor loses translated strings after editing original page

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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 19 replies, has 0 voices.

Last updated by Bobby 1 week, 5 days ago.

Assisted by: Bobby.

Author	Posts
April 30, 2026 at 8:10 am #18004709
dr.-thomasM	Ok. The cloned site is up an running. How can I provide you the credentials?
April 30, 2026 at 5:33 pm #18006651
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I have enabled the private field reply to share the access details with me Thank you!
May 4, 2026 at 10:27 pm #18011934
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for the access details! I located the item you shared with me in the screenshot. - Saved to 100% translated. - Removed anything flagged for later NOTE: There is an OPEN Errata about this here: https://wpml.org/errata/ate-some-segments-are-automatically-marked-as-flagged-for-later/ - Updated - Edit the page again and made some edits - ONLY the segments I made direct edits to required re translation and not the rest of the content. Loom Screen Recording: hidden link
May 5, 2026 at 7:21 pm #18015135
dr.-thomasM	Hi Bobby, Thanks for the screencast! One question: the page in your recording still showed around 50% translated - was that prepared upfront for the demo? The indicator on the main page was showing everything as fully translated. Also, since we launched, I re-ran automatic translation to make sure everything was covered and AFTER that cloned that page to make it available for you. I tried to reproduce the original issue again but could not. However, I ran into another problem I have seen before: an error stating that the page cannot be translated at all. Screenshot attached. I also have a screen recording - what is the best way to share it with you? Best regards
May 5, 2026 at 7:51 pm #18015211
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The partial translation status was part of the original issue mentioned. This can also happen due to the errata mentioned above, however, after finishing it and unflagging the items I was not able to reproduce it again. I can see the issue you are referring to with the page, it populates the error To resolve I went to WPML->Support->Troubleshooting->Synchronize Local Job Ids with ATE jobs & Sync Translators and Translation Managers, clear the WPML Cache Then WPML->Translation dashboard->select and re send for automatic translation