If the problem cannot be resolved or will take too long, I need a refund because I have not been able to use this plugin for any completed purpose. I tried it, but it had many bugs and errors with my theme. Now, the least I was expecting was a responsive RTL translation, but that is not working either.
I've reviewed the report, and it's still in the queue for review. Apologies for the delay — we expect to hear back from the team soon.
In the meantime, you can check your refund eligibility here: https://wpml.org/purchase/refunds/ . However, we kindly ask for a bit more time to investigate the issue, as I’m confident our 2nd Tier Support will be able to resolve it.
Listen, I fail to see how I could be deemed ineligible for a refund when the delay has been entirely due to your assurances and the flaws in your plugin, which has failed to resolve my issue. I should still be eligible for a refund beyond the 30-day period, as I was explicitly told that the issue was on your end and could be fixed. Based on this, I waited in good faith, expecting a resolution. However, it has now been almost two weeks, and this unresolved issue continues to hinder our business operations. Providing vague assurances without a clear timeframe is unacceptable. That is not how software engineering works, nor is it how customers should be treated.
I demand a definitive solution immediately. If this is not addressed promptly, I will be left with no choice but to escalate this matter through a dispute and seek alternative recourse, which will not be favorable.
I understand your frustration, and I sincerely apologize for the delays. Our 2nd Tier Support team is actively working on this issue, and we are committed to providing a clear solution as soon as possible.
I’ll follow up with you directly once we have more concrete details. Thank you for your patience.
Thanks for your patience. I have a feedback and this is what our 2nd Tier Support mentioned.
The client is using global layouts that include code sections containing full HTML tags. However, adding complete HTML tags seems unnecessary. When the layout is translated, this causes issues and breaks functionality.
So to fix the issue.
Go to Avaya Layouts hidden link
-Edit the global layouts
-Edit the code block and add the content accordingly. (Attached Screenshot)
-Or they can manually edit the layout in a secondary language and add the code translations.
Could you try and let me know how it goes?
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