translation issues

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Compatibility

This topic contains 72 replies, has 0 voices.

Last updated by Andreas W. 2 days, 18 hours ago.

Assisted by: Andreas W..

Author	Posts
September 24, 2025 at 9:09 pm #17430121
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	WPML saves string packages for page builder strings and it seems on of those packages is corrupted. Go to WPML > Packages: There was just one package for the homepage: Page Builder ShortCode Strings Page Builder Page 172813 Contains 134 strings - Default package language: Deutsch. Delete the package, edit and save the original homepage. The package will be saved again and should be smaller: Page Builder ShortCode Strings Page Builder Page 172813 Contains 107 strings - Default package language: Deutsch. Finally, apply the translations for the homepage again. This should solve the issue. In case you run into any further errors, please let us know.
September 24, 2025 at 10:02 pm #17430182
Maximilian Wellner	done, deleted the package and made an edit, but for the translation it says it costs: 19704credits( ~ €14.78 \| exact pricing ) please advise
September 25, 2025 at 12:30 am #17430308
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I was not asked to use automatic translation credits when taking these steps on your staging site. Due to the integrated translation memory, it should not charge you any credits, unless the original content has changed since the last time you translated the page. This means, if you now need this amount of credits to update the translations, then this is because the original content has changed. Please provide me access to the site so that I can take a closer look. Use the private reply form, please.
September 26, 2025 at 1:56 am #17434152
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I opened each translation for the homepage on the Advanced Translation, and they needed each only 58 credits to become updated. The only exception, which Korean, which was completed to 100% already. I credited your account with 700 credits for the inconvenience. Reviewing the translations now, the issue still seems to persist in some languages. We need to ask you for more patience, as at the moment, it is unclear to us what is causing this issue. The occurrence of wrong links is very random, and such an issue does not occur on a new test site.
September 26, 2025 at 1:58 am #17434153
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Could you please run all available updates (Uncode Theme and all plugins) on your site before we continue testing? Leave me a comment once you are done with this task.
September 28, 2025 at 6:50 pm #17439217
Maximilian Wellner	done with updating
October 1, 2025 at 2:40 pm #17449225
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	It seems like updating the translations of the homepage and each linked product into all languages seems to solve the issue. Also, note that the staging is not yet using the latest versions of Uncode and WooCommerce. If you need further assistance, please make sure to update everything.
October 2, 2025 at 1:48 pm #17452327
Maximilian Wellner	please send me a new link to the staging site, it is expired
October 2, 2025 at 3:24 pm #17452512
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	The staging site I worked on is: hidden link
October 3, 2025 at 6:11 pm #17455200
Maximilian Wellner	hi, I sent this product for auto translation and spent 5$ to overwrite the english version. Still 5$ is gone and it is still broken, the english version looks completely different than the german one hidden link
October 3, 2025 at 7:55 pm #17455295
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	It looked like this issue is solved now on the staging site. Can you confirm this, please? --- If so, please apply the suggested workaround on your live site. 1) Delete the string packages for the homepage at WPML > Packages. 2) Edit the original homepage and save it again, then update the translations. 3) Do the same for both products You do not need to overwrite the translation, nor do you need to use automatic translations. If you open the product on the WordPress Editor, you can change the translation method inside the right sidebar. Switch it to "WPML Translation Editor" and then click the translation icon. This will open the WPML Translation Editor, and you can apply the translation again.
October 3, 2025 at 8:06 pm #17455424
Maximilian Wellner	I am confused now, as I said I sent those pages for translation again, but please check this here hidden link this is NOT a correct copy of the German main version.
October 3, 2025 at 8:23 pm #17455439
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies for the misunderstanding. I have credited your site with 5000 credits for the inconvenience. I currently do not have access to your live site, and it seems that this new issue might not be related to the first one. It might be advisable to open a new ticket for this new issue, as from today I will be on vacation until the 9th of October. I hope for your understanding.