Translation jobs cancelled

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This topic is split from https://wpml.org/forums/topic/change-all-urls-to-english/

Tagged: Translation Service

This topic contains 18 replies, has 3 voices.

Last updated by Ahmed Mamdouh 2 months, 3 weeks ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
August 3, 2024 at 9:39 am #16035235
nathanB-19	To check if the fix worked I created new pages. Then i tried to translate the pages to see if it translates only the content but not the url. But now it gives the error "Translation jobs cancelled"
August 3, 2024 at 9:41 am #16035237
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Would you please share a screen-recorded video while reproducing the issue? Best regards, Osama
August 5, 2024 at 9:31 am #16038559
nathanB-19	Please use this google drive link to view the video. It shows the error. hidden link
August 5, 2024 at 9:38 am #16038588
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the video. Please check the following steps: 1- Go to WPML-> Languages-> Edit Languages 2- Make sure that each language is mapped correctly 3- Click Save 4- Try to send the post to translation again Best regards, Osama
August 6, 2024 at 1:22 pm #16044123
nathanB-19	Does this look right?
August 6, 2024 at 1:32 pm #16044178
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Yes, please click on the save button and try to send a post/page to automatic translation. Best regards, Osama
August 6, 2024 at 3:53 pm #16044823
nathanB-19	Getting this
August 7, 2024 at 7:29 am #16046366
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please save the page and check the issue. If you face the same error, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
August 9, 2024 at 10:40 am #16056024
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. You see the message because you don't have any translation engine enabled. Please go to WPML-> Settings and enable the Microsoft translation engine (it is the only engine that supports Chinese Traditional). The message will then disappear. You can check the languages each engine supports from WPML-> Translation Management-> Tools tab-> Language mapping. Kindly try the above approach and check the message. If the message didn't appear, please try to send the page to the translation service. Best regards, Osama
August 9, 2024 at 12:53 pm #16056516
nathanB-19	I have enabled the Microsoft translation engine. But still its giving me the same error.
August 9, 2024 at 1:37 pm #16056678
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for your update. I've consulted our second-tier support team, and I'll update you as soon as they reply. Thanks for your patience Best regards, Osama
August 11, 2024 at 9:13 am #16059123
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Could you please update the API key for the translation service and enter the updated API key information in Translation Management? Best regards, Osama
August 12, 2024 at 10:17 am #16061612
nathanB-19	Please guide me how to do that.
August 12, 2024 at 10:24 am #16061651
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please go to WPML-> Translation Management-> Translators tab, and click Update Credentials. The needed data will be found in your RWS account. Best regards, Osama
August 13, 2024 at 6:05 am #16064437
nathanB-19	Credentials have been updated. Please suggest next steps.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.