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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 18 replies, has 3 voices.

Last updated by Ahmed Mamdouh 3 months, 2 weeks ago.

Assisted by: Ahmed Mamdouh.

Author Posts
August 3, 2024 at 9:39 am #16035235

nathanB-19

To check if the fix worked I created new pages. Then i tried to translate the pages to see if it translates only the content but not the url. But now it gives the error "Translation jobs cancelled"

August 3, 2024 at 9:41 am #16035237

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Would you please share a screen-recorded video while reproducing the issue?

Best regards,
Osama

August 5, 2024 at 9:31 am #16038559

nathanB-19

Please use this google drive link to view the video. It shows the error.

hidden link

August 5, 2024 at 9:38 am #16038588

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the video. Please check the following steps:

1- Go to WPML-> Languages-> Edit Languages
2- Make sure that each language is mapped correctly
3- Click Save
4- Try to send the post to translation again

Best regards,
Osama

August 6, 2024 at 1:22 pm #16044123

nathanB-19

Does this look right?

Screenshot 2024-08-06 185159.png
August 6, 2024 at 1:32 pm #16044178

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Yes, please click on the save button and try to send a post/page to automatic translation.

Best regards,
Osama

August 6, 2024 at 3:53 pm #16044823

nathanB-19

Getting this

image.png
August 7, 2024 at 7:29 am #16046366

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please save the page and check the issue. If you face the same error, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

August 9, 2024 at 10:40 am #16056024

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. You see the message because you don't have any translation engine enabled.

Please go to WPML-> Settings and enable the Microsoft translation engine (it is the only engine that supports Chinese Traditional). The message will then disappear.

You can check the languages each engine supports from WPML-> Translation Management-> Tools tab-> Language mapping.

Kindly try the above approach and check the message. If the message didn't appear, please try to send the page to the translation service.

Best regards,
Osama

August 9, 2024 at 12:53 pm #16056516

nathanB-19

I have enabled the Microsoft translation engine. But still its giving me the same error.

August 9, 2024 at 1:37 pm #16056678

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I've consulted our second-tier support team, and I'll update you as soon as they reply.

Thanks for your patience

Best regards,
Osama

August 11, 2024 at 9:13 am #16059123

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Could you please update the API key for the translation service and enter the updated API key information in Translation Management?

Best regards,
Osama

August 12, 2024 at 10:17 am #16061612

nathanB-19

Please guide me how to do that.

August 12, 2024 at 10:24 am #16061651

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please go to WPML-> Translation Management-> Translators tab, and click Update Credentials.

The needed data will be found in your RWS account.

Best regards,
Osama

August 13, 2024 at 6:05 am #16064437

nathanB-19

Credentials have been updated. Please suggest next steps.