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[Closed] Translation manager - users not found

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 9 months, 3 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
August 19, 2024 at 7:58 pm #16084846

coleenS-2

Background of the issue:
I am trying to add translation managers, but existing users do not appear in the search.

Symptoms:
I can't add translation managers as existing users do not appear in the search.

Questions:
Why are existing users not appearing in the search when trying to add translation managers?
Is there a specific setting or configuration needed to make existing users appear in the search?
August 20, 2024 at 12:43 pm #16087119

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for contacting our support.

Can you confirm if those users are at least editors of the site or higher? WPML will only list users of a certain role level for you to select as managers.

If you try to create a new test user, does it appear in the list or the issue is the same?

Can you please test minimal, temporarily using a default theme and with all non-WPML and essentials plugins disabled to see if the error with selecting the users persists. If possible make a backup of the site before doing it or test on a staging copy.

Also, according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Thank you, please let us know.
Mateus

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