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[Waiting for user feedback] Translation not saving / publishing

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 1 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
April 27, 2026 at 8:21 pm #17998001

kimB-21

My client and admin translated a post and saved it, but it gets stuck saying "awaiting first available translator". I tried saving it, too, cleared the cache, but nothing works.
April 28, 2026 at 5:20 am #17998351

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks