Translation not showing on the front end

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the Spanish translation of their webpage on the front end, despite it being completed in WPML. Additionally, the URL was not translated to Spanish.
Solution:
We recommended the client to first ensure that all plugins, especially WPML and Elementor, are updated to the latest versions. This can be done by visiting https://www.calisalsaexperience.com/wp-admin/update-core.php. After updating, the client should clear the website's cache.

If the problem persists, the client should:
1. Confirm that a full backup of the website is created.
2. Deactivate all plugins except for WPML and Elementor to check for compatibility issues.
3. If the issue resolves, reactivate the plugins one by one to identify the problematic plugin.

These steps should help in resolving the translation visibility issue and the URL translation problem. If these steps do not resolve the issue or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

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Last updated by Mihai Apetrei 1 year, 2 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
February 23, 2025 at 12:06 am #16737108
alejandroM-48	Background of the issue: I am trying to see the Spanish translation published on the front end of the webpage. This is the English version: hidden link. Symptoms: The same English version appears under the Spanish URL: hidden link. I would like to see the Spanish translation that was completed on wplm, and I would also like the URL to be translated. Questions: Why is the Spanish translation not showing on the front end? How can I ensure the URL is translated as well?
February 23, 2025 at 5:36 pm #16738378
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. There's a chance that the translations are not connected or that they are not published. I'm happy to take a closer look at this situation. Can you please create a full website backup first and then share the site credentials in the private fields I enabled for your next reply? I will be waiting for your reply. Mihai
February 26, 2025 at 10:51 pm #16753602
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi, and thank you for the credentials. I can confirm that I was able to log in successfully this time. I am spending more time on this and will get back to you as soon as I have more feedback. I will leave the ticket assigned to myself for now.
February 27, 2025 at 9:58 pm #16758365
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	I appreciate your patience. 1. Could you please create a full backup of the website? After that, go to this link (hidden link) and update all the plugins to the latest version. It would be great if you can update them all; however, at the very least, please ensure that WPML and Elementor are updated. Please note that Elementor is currently outdated and requires activation. Once you've completed the updates, kindly clear the cache again and check if the issue is still occurring. 2. If the issue persists, please follow these steps: First, confirm that you have created a full backup of the website. Then, let me know if the issue continues to occur with only the WPML plugins and Elementor activated. To test for any compatibility-related issues, please do the following: - Create a full backup of the website. - Deactivate all plugins except for WPML (including any WPML add-ons) and Elementor. - Check if the issue is still present. - If the issue is resolved, reactivate your plugins one at a time, checking after each activation to see if the issue reappears. This will help identify which plugin is causing the problem. If possible, it would be best to conduct this testing in a staging (testing) environment. Please let me know how it goes and if these steps resolved your issue or made any difference. I look forward to your response.
March 3, 2025 at 9:22 pm #16770922
alejandroM-48	Hello Mihai, I have been able to complete the translation, I just had to rollback to the previous version of WPML to see it uptdated in the front end, this solution was more simple than the one you proposed. You might want to consider suggesting it in the future. Regards,
March 4, 2025 at 5:09 pm #16775324
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Thank you very much for the update! Also, I will keep in mind what you recommended. Thank you for sharing that.