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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 1 reply, has 2 voices.

Last updated by Dražen 1 year, 3 months ago.

Assisted by: Dražen.

Author Posts
March 11, 2024 at 7:43 am #15393331

faizerF

Hello Team,

We have recently placed the translation on our instance and it is not working fine as the expected behaviour of the plugin.

Our observation:
On the vialto page load > click on any of the subpages > switch to the German language> the page will load in the German version. > Switch back to the English version move on to the other page and switch to the German version.> The page content is loading in the German version, not the menu. > On double-clicking on the translator the menu and page appear as expected.

We have tried it out on multiple browsers and multiple other ways but we could not find any solution could you kindly check from your end and provide a feasible solution?

Kindly view the below video for reference:
hidden link

March 11, 2024 at 9:29 am #15393852

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us and sharing a video. I have checked it and your message but I am afraid I am not 100% sure, what is the issue, page content or menu is wrong? As I can see from your video, you are showing an issue with breadcrumbs links?

1) I have tried to check the issue with the steps you shared but I get access denied, can you please share with me more info on how can I check the issue?

2) Are the menus translated from Appearance > Menus?

3) Can you share with me an image of the issue/page with the issue, so I can see it clearly?

4) Please update all WPML plugins to the latest version by going to the Plugins → Add New page, click the Commercial tab, and then click Check for updates.

- https://wpml.org/faq/install-wpml/#wpml-4-2-8

Please make a backup before proceeding.

5) FYI if you are using GraphQL, make sure you are using our official required addon and following documentation, not the 3rd party custom ones:

- https://wpml.org/documentation/related-projects/wpml-graphql/

Regards,
Drazen

The topic ‘[Closed] Translation on our instance and it is not working’ is closed to new replies.