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This topic contains 1 reply, has 2 voices.

Last updated by Nicolas V. 1 year, 9 months ago.

Author Posts
September 24, 2023 at 6:45 am #14451579

servmixL

Tell us what you are trying to do?
Hello,
When I try to edit the translation for two or three pages on our website, it's being redirected to your website, however your page keeps loading and never gets rendered. Could you investigate this?

What is the link to your site?
hidden link

Screenshot_1.png
September 25, 2023 at 8:36 pm #14461963

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hi,

Welcome to the WPML support forum. Thanks for contacting us.

We are currently handling a high amount of ticket and while waiting for one of my colleagues to help with this ticket, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

We would need your WPML debug information.
Ref: https://wpml.org/faq/provide-debug-information-faster-support/

In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.

----

Now regarding your issue, could you please try the following:
- Go to "WPML > Translation Management > Jobs" and search if there is any job in progress for those pages. If so, cancel them.
IF you don't have the "Jobs" tab, it means that you have "Translate Everything" activated in "WPML > Settings"
- Go to "WPML > Translation Management" and resend that page for translation

The topic ‘[Closed] Translation review page (on your website) keeps loading and do render’ is closed to new replies.