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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to assign string translations to a translator and observes that the translations are marked as 'waiting for translator' in Italian. However, when logged in as the Italian translator, there is nothing in the translation queue.
Solution:
If you're experiencing an issue where your string translations are marked as 'waiting for translator' but not appearing in the translator's queue, we recommend the following steps:
1. Check if the string translation job is currently assigned to you by going to WPML > Translations.
2. If you wish to translate them yourself, you can take and translate them directly.
3. If you want to assign the job to a translator, you may need to cancel the current string translation jobs from the WPML > Translation Management > Jobs tab, where they are denoted by 'string'.
4. Ensure that a translator with the correct Translation Pair exists by navigating to WPML > Translation Management > Translators.
5. Follow the instructions to assign the String translation job to a translator, which can be found in the documentation: Automatically Translate Strings with WPML.

If this solution doesn't look relevant to your issue, please open a new support ticket and we will be happy to assist you further.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 1 year, 8 months ago.

Assisted by: Prosenjit Barman.

Author Posts
December 11, 2023 at 6:20 pm #15040053

Imbert

Tell us what you are trying to do?
Assign string translation to translator.

I see waiting for translator in Italian (see screnshot).
When I connect with the account of the italian translator, there is nothing in his translation queue.
What should I do ???

Capture d’écran du 2023-12-11 22-10-39.png
December 12, 2023 at 12:19 pm #15045725

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
Thanks for contacting WPML Support.

I understand the issue you're having. The "waiting for Translator" status typically shows up when strings are selected and sent for translation in bulk. The string translation job may be currently assigned to you, which might explain why the translation job isn't appearing in the Italian translator's account.

You can now go to "WPML > Translations", and take and translate them OR you can cancel the string translation jobs(will be denoted by "string") from the "WPML > Translation Management > Jobs" tab.

If you want to assign the String translation job to a translator, please follow the instructions mentioned here: https://wpml.org/documentation/automatic-translation/automatically-translate-strings-with-wpml/#translating-strings-automatically-on-a-site-with-multiple-translators

Before that, please make sure that a translator exists by going to "WPML > Translation Management > Translator" with the correct Translation Pair.

Let me know if that helps or if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

December 13, 2023 at 7:02 am #15050945

Imbert

Hi Prosenjit and thank you for your help !
I ended up canceling the string translation jobs and recreating them.
They appear now in the translator queue.