This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing an issue where the WPML translation tool was getting stuck at 92% and the translated page was not being completed. Additionally, when translating the contact page, the screen turned white, preventing further actions.
Solution:
1. We recommended enabling the debug mode by adding the following code to the wp-config.php file:
define('WP_DEBUG', true);<br />define('WP_DEBUG_LOG', true);<br />define('WP_DEBUG_DISPLAY', false);<br />@ini_set('display_errors', 0);<br />define('SCRIPT_DEBUG', true);This step was to help identify any underlying errors by creating a debug.log file in the wp-content folder.
2. We suggested making a duplicate of the problematic page and removing specific elements (e.g., links or blocks causing the issue) to see if the translation could complete.
3. For the issue of the white screen, replacing the current contact page with a new one resolved the problem.
4. We performed several backend operations such as clearing the WPML cache and syncing translation jobs to ensure smooth operation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
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Last updated by 1 month, 1 week ago.
Assisted by: Bobby.
