Translation tool page can not open.

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Tagged: Bug

This topic contains 22 replies, has 0 voices.

Assisted by: Kor.

Author	Posts
November 13, 2025 at 1:35 am #17573073
valeng	Hi, I have asked my host provider to add the rules to by pass it. but the issue persist. hidden link
November 13, 2025 at 1:40 am #17573075
Kor	Thanks for your reply. Please allow me to check with our 2nd Tier Support. I will come back to you once I've feedback.
November 13, 2025 at 1:43 am #17573076
Kor	Thanks for your patience. You need to contact your Cloudflare support and ask them to exclude the URLs below from your Cloudflare panel. Also, remove the URLs from your .htaccess file that your hosting provider added. ?wpml-app=* /wp-json/wpml/v1/proxy
November 13, 2025 at 2:19 am #17573172
valeng	Also, i have disable cloudfare and it still not work.
November 13, 2025 at 7:40 am #17573416
Kor	Thanks for your reply. I've forwarded this back to our 2nd Tier Support for a second look.
November 15, 2025 at 1:33 am #17580423
valeng	Hi, thanks. Do you have an undate for this issue please? We need to change the credit card as soon as possible. thanks
November 17, 2025 at 1:24 am #17582247
valeng	Hi, May i have an update on this ticket please? thanks!
November 17, 2025 at 1:34 am #17582269
Kor	Thanks for your patience. Our 2nd Tier Support checked, and they noticed that "Cloudflare" is still not disabled on your Website, as shown in the attached screenshot. Could you disable it completely and let us know if the issue is fixed?

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