Translation Updates Not Reflecting in WordPress

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 3 replies, has 0 voices.

Last updated by Itamar 1 month, 2 weeks ago.

Assisted by: Itamar.

Author	Posts
May 27, 2025 at 12:56 pm #17078519
shahbazF	Background of the issue: I am trying to resolve an issue where updates made to original and translated pages are not reflecting in the WordPress preview, even though the changes are visible in the page editor UI. I have already taken several troubleshooting steps, including testing with WPBakery Page Builder, verifying site setups, deactivating plugins, switching themes, and setting up a fresh dev environment. The issue persists across different environments and setups. Please see the recording attached. Symptoms: The translations are technically saved and updated, as visible in the UI, but when I click 'Preview', the translated page does not reflect the recent changes. It shows a previous version instead. Questions: How can I resolve the issue of translation updates not reflecting in the WordPress preview? Is there a specific way WPML interacts with the WordPress preview mechanism that could be causing this issue?
May 27, 2025 at 1:32 pm #17078921
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you. I last worte in the chat this: Since it is a multisite installation, I might not see all the active plugins. I can only see the active plugins for this specific site hidden link. And what I see is that our core plugin, WPML Multilingual CMS, is active and that the WPML SEO bridge plugin is active. What about Strings Translation, is it active on this site? I'm asking this because it is a required plugin when working with WPML and WPBakery. Please answer this question and give me access to your site. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
June 6, 2025 at 7:36 am #17113062
shahbazF	Hi Team , String translation is not active here : hidden link But its active on other websites facing same. I dont think its possible to give access to the website . I need to check that . Thanks.
June 8, 2025 at 7:04 pm #17116615
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, OK, I'll wait for you to check if you can grant us access. Alternatively, I can create a sandbox site and let you try to replicate the issue on it. Please let me know how you want to proceed. A private message is enabled for the following reply. Regards, Itamar.

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