This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket.
Please share with me the link to the post with the problem.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--