[Resolved] Translationed urls not appearing on live site

Hello,

Thank you for your patience. I'd like to move forward with a more comprehensive investigation approach.

Since the translations are working correctly on your staging site but not displaying on the live site, I'd like to use Duplicator Pro to create a secure local copy of both environments. This will allow me to:

- Replicate your exact setup with all plugins, theme configurations, and WPML settings
- Debug the issue in a controlled, secure environment without affecting your live site
- Test and verify solutions before you implement them on production

To proceed, I'll need:

- Admin access to your staging site (where the translations are displaying correctly) — this will help me understand the correct configuration
- Admin access to your production site (where the issue is occurring) — to create a Duplicator Pro backup and restore it locally for investigation

This approach ensures that:

- Your sites remain completely secure and unaffected during troubleshooting
- I can identify the exact differences between the working (staging) and non-working (production) environments
- We can resolve the issue faster and more reliably

Would you be able to provide these admin credentials? I will mark the next reply as private for security purposes.

Alternatively, if providing direct admin access isn't possible, would you be able to create the Duplicator Pro backups yourself and share the download link(s) with me privately?

Looking forward to hearing from you.

Best regards,
Claudio

Hello,

Thank you for the continued updates and your patience — they've been really helpful in narrowing this down.

We've been investigating both issues in parallel and we've now identified the exact root causes for both. This is actually good news: we know precisely what to fix rather than having to try further workarounds.

What we found

Two separate bugs are at play, and they happen to affect opposite languages — which is why fixing one appeared to break the other.

Bug 1 — Original French archive template never shows on its own

The original French template "Modèle d'archive de catégorie" has an internal language flag (_kad_wootemplate_language) that was incorrectly set to en instead of fr. Kadence checks this flag on every page load and silently skips any template whose stored language doesn't match the current page. This is why the original FR template was invisible to FR pages, and why the duplicate you created worked — the duplicate didn't carry that wrong flag.

Bug 2 — Clicking a filter on the EN archive removes all products

Kadence maintains an internal filter index that maps products to their categories. The problem is that this indexer doesn't switch WPML language context per product when it runs. So whichever admin language was active the last time Force Reindex was pressed, only those products end up in the index. Running it in FR → only FR products indexed. Running it in EN → only EN products indexed. This is why the two languages kept breaking each other.

The fix — 3 steps

Step 1 — Add the compatibility snippet

Add the following code to your child theme's functions.php, or paste it into a snippet plugin like WPCode or Code Snippets.

This patches Kadence's indexer so that a single Force Reindex captures products of all languages at once, permanently.

/**
 * Kadence WPML Query Index Compatibility
 * Ensures Force Reindex captures products of ALL languages in one pass.
 */
add_filter( 'kadence_blocks_pro_query_index_args', 'batrik_kadence_wpml_index_args', 10, 1 );

function batrik_kadence_wpml_index_args( $args ) {
    if ( ! function_exists( 'icl_object_id' ) ) {
        return $args;
    }
    $args['_batrik_prev_lang'] = apply_filters( 'wpml_current_language', null );
    do_action( 'wpml_switch_language', 'all' );
    return $args;
}

add_filter( 'kadence_blocks_pro_query_index_object', 'batrik_kadence_wpml_query_index_object', 10, 3 );

function batrik_kadence_wpml_query_index_object( $rows, $object_id, $facet ) {
    if ( ! empty( $rows ) || empty( $facet['source'] ) || empty( $facet['taxonomy'] ) ) {
        return $rows;
    }
    if ( 0 !== strpos( $facet['source'], 'taxonomy' ) || ! function_exists( 'icl_object_id' ) ) {
        return $rows;
    }
    if ( ! get_post_type( $object_id ) ) {
        return $rows;
    }
    return batrik_kadence_wpml_get_taxonomy_rows( $object_id, $facet );
}

function batrik_kadence_wpml_get_taxonomy_rows( $object_id, $facet ) {
    $added = array();
    $rows  = array();
    $query_args = array(
        'object_ids'        => $object_id,
        'taxonomy'          => $facet['taxonomy'],
        'include'           => array_map( 'intval', (array) ( $facet['include'] ?? array() ) ),
        'exclude'           => array_map( 'intval', (array) ( $facet['exclude'] ?? array() ) ),
        'parent'            => ! empty( $facet['parent'] ) ? (int) $facet['parent'] : '',
        'wpml_skip_filters' => true,
        'lang'              => '',
    );
    $terms = (array) ( new WP_Term_Query( $query_args ) )->terms;
    foreach ( $terms as $term ) {
        if ( isset( $added[ $term->term_id ] ) || $term->term_id === $query_args['parent'] ) {
            continue;
        }
        if ( $term->parent === $query_args['parent'] ) {
            $term->parent = 0;
        }
        if (
            in_array( $term->term_id, $query_args['include'], true ) &&
            ! in_array( $term->parent, $query_args['include'], true )
        ) {
            $term->parent = 0;
        }
        $rows[] = array(
            'facet_value'  => $term->slug,
            'facet_name'   => $term->name,
            'facet_id'     => $term->term_id,
            'facet_parent' => $term->parent,
            'facet_order'  => $term->term_order,
        );
        $added[ $term->term_id ] = true;
    }
    return $rows;
}

Step 2 — Fix the language flag on the original French template

In phpMyAdmin, run the following query (your table prefix is rws_):

UPDATE rws_postmeta
SET meta_value = 'fr'
WHERE post_id  = 25900
  AND meta_key = '_kad_wootemplate_language';

Step 3 — Rebuild the filter index
1. Go to Kadence → Queries
2. Click Force Reindex
3. Clear your site cache (WP Rocket or whichever cache plugin you use)

After these steps

- The original French archive template will display correctly on FR pages
- EN and FR sub-category filters will both work
- You can safely trash the duplicate copy template — it will no longer be needed

Please let us know how it goes.

Best regards,
Claudio

Hello,

Thank you for confirming and for your continued patience — it's genuinely appreciated.

The URL-based filter working correctly is a good sign that the index is rebuilding properly. The dynamic sidebar click returning empty points to a separate layer of the filter interaction, and I want to make sure I give you an accurate fix rather than another round of trial and error.

I'm going to need a bit more time to investigate this specific behavior. I'll follow up as soon as I have something concrete.

Best regards,
Claudio