Translations are not working anymore

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/wpml-not-working-on-live-website-but-working-correctly-on-staging/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	12:00 – 14:00	12:00 – 14:00	12:00 – 14:00	12:00 – 14:00	12:00 – 14:00	-
-	17:00 – 21:00	17:00 – 21:00	17:00 – 21:00	17:00 – 21:00	17:00 – 21:00	-

Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: ATE, Exception

This topic contains 18 replies, has 0 voices.

Last updated by Bigul 4 days, 5 hours ago.

Assisted by: Bigul.

Author	Posts
August 1, 2025 at 10:46 am #17287961
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please note that we haven’t made any changes to the functions.php file on your live site; all tests were performed on our local copy. The WPML packages are essential for proper translation of posts and pages, especially when using page builders like Elementor. Therefore, if possible, we recommend restoring the backup copy of the site from before the WPML packages were deleted. This will help us troubleshoot the issue more effectively. We appreciate your cooperation and look forward to your update. -- Thanks! Bigul
August 1, 2025 at 12:18 pm #17288266
mihaiT-6	Hello, We cannot restore those as the backup is not working properly. Thank you
August 1, 2025 at 6:06 pm #17289303
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the feedback. I have shared it with our team. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
August 5, 2025 at 7:45 pm #17298007
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, We have an update. Please review the latest thread in the main ticket and let us know your feedback. Thank you! https://wpml.org/forums/topic/wpml-not-working-on-live-website-but-working-correctly-on-staging/?paged=3#post-17297941 -- Thanks! Bigul