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[Waiting for user feedback] Translations not pulling in

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This topic contains 0 replies, has 1 voice.

Last updated by Osama Mersal 15 hours, 29 minutes ago.

Assisted by: Osama Mersal.

Author Posts
April 3, 2025 at 3:32 pm #16893541

jeremiahH

Background of the issue:
I am trying to receive translations from BLEND and confirmed with them that the correct content was sent and translated. I noticed that some of our 'Learn More' links are not pulling in the translation. These links are created using Advanced Custom Fields. Other content was translated and is on the page, just not these.

Symptoms:
The 'Learn More' links are still in English, even though they are set to translate. We are able to update it manually, but they weren't updated to the page automatically.

Questions:
Why are the 'Learn More' links not pulling in the translation?
Is there a specific reason why these links, created using Advanced Custom Fields, are not updating automatically? In the screenshot, the first link is translated and that is me testing that it is translatable.
April 6, 2025 at 1:01 pm #16901262

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
April 8, 2025 at 4:59 pm #16910471

jeremiahH

I wanted to provide a follow-up, I noticed when providing the information to you, that we are seeing an error message on this staging environment:

"WPML String Translation is attempting to write .mo files with translations to folder:
/opt/bitnami/wordpress/wp-content/languages

This folder appears to be not writable. This is blocking translation for strings from appearing on the site.

To resolve this, please contact your hosting company and request that they make that folder writable."

I'm able to SSH in to the site but I am not seeing a languages folder or file to set the permissions to.

Should we create a languages folder?

I also tried pulling down from our live site and it didn't fix the issue.
April 8, 2025 at 5:01 pm #16910475

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) Thanks for the access details. Please update the following plugins to the latest versions:

1- ACF Pro (6.3.12)
2- AFCML (2.1.5)
3- WPML CMS (4.7.3)
4- String Translation (3.3.2)

You can find WPML plugins on the Downloads page.

After that, please check the issue. If the issue persists, please share the page's URL.

2) Yes, please create this folder and set its permissions to be writable.

Best regards,
Osama
April 11, 2025 at 9:11 pm #16924528

jeremiahH

Hello,

We updated the WPML plugins and are still experiencing the issue.

We tried the "Start batch sync" options (which I believe should pull in the latest versions of the translations) but are still seeing English on some of the links. Does WPML have any other options to re-pull translations?

Or could you let us know the way to pull down new translations? Is it the same process as the first time or is there something different we need to do?

I have others working on the translations so I would like to ask if you can provide us with tips and then we can make the updates.

Thank you
April 12, 2025 at 8:18 am #16925025

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for updating the plugins. I updated the page and its translation in the default language. Would you please check if the translated page works as expected? (hidden link)

Best regards,
Osama