Translations Queue Not Loading

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to load the translation queue in WPML, but it's not displaying correctly, showing only headings before turning into a blank page.
Solution:
We recommend enabling WordPress debugging to identify any underlying issues. Here’s how you can do it:
1. Access your site’s

wp-config.php

file.
2. Locate the line

define('WP_DEBUG', false);

and change it to:

define('WP_DEBUG', true);

3. To log the errors to a file, add:

define('WP_DEBUG_LOG', true);

This will save the errors to a

debug.log

file in your

/wp-content/

directory.
For more detailed instructions on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by Andrey 1 month, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
June 4, 2025 at 8:43 pm #17107741
krisT	Background of the issue: I am trying to load the translation queue in WPML. I have deactivated all plugins except WPML Multilingual CMS and WPML String Translation. I followed the instructions from a support post (https://wpml.org/forums/topic/translation-queue-not-working/) but the issue persists. Here is the link to the page where the issue can be seen: hidden link. Symptoms: The translation queue is missing. It initially shows some headings as it loads, but then a blank page appears. The page title is 'Translations queue'. Questions: Why is the translation queue not loading properly? What steps can I take to resolve the blank page issue in the translation queue?
June 4, 2025 at 9:17 pm #17108180
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. When you visit the translation queue page, can you activate WordPress debugging to check if there is anything in the debug.log? You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem. To enable it, open your wp-config.php file and look for define('WP_DEBUG', false);. Change it to: define('WP_DEBUG', true); To enable the error logging to a file on the server, you need to add yet one more similar line: define( 'WP_DEBUG_LOG', true ); The errors will be saved to a debug.log file inside the /wp-content/directory. https://wpml.org/documentation/support/debugging-wpml/
June 4, 2025 at 9:35 pm #17108194
krisT	Hey Andrey, Thank you so much for your speedy response! Alrighty. I've got the debugging and logging turned on. I navigated around the back end of the site a little and then back to the Translations page, and it hung up. I've downloaded the debug file and took a screenshot of it, which I've attached. I hope that this will be helpful for you. 😀 Thanks, Kris
June 5, 2025 at 3:23 pm #17110991
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Kris, Thank you for sharing the log. From the information provided, it appears that the fatal error is originating from your child theme, specifically on line 134 in your functions.php file. Could you please try temporarily activating your parent theme to see if the page loads successfully?
June 5, 2025 at 4:50 pm #17111514
krisT	Hey Andrey, Thank you so much for your help on this. Unfortunately, that didn't make a difference. 🙁 I've attached an image of the debug.log, with entries from today. Oh, I hope you find this helpful. 😀 Kris
June 5, 2025 at 6:50 pm #17111723
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I don't see any errors or warnings related to WPML. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.