[Resolved] translator not working

Hello there,

Thanks for your contact, and welcome to the WPML support forum!

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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- Please make a backup of site files and database before providing us access.
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Please, let me know if you need any additional details. Have a nice day.

Hey there,

Thank you for providing the FTP credentials.

I checked this out but so far I couldn't find a fix for it. I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.

I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long).

Thanks,
Mateus.

Hello there,

We're facing a hard time trying to migrate your website to a copy version hosted on our servers.

By chance, is it possible that you set a staging website where we can check and debug the issue without affecting the live production? I'm marking your next response as private so that you can enter the requested data. Please let us know.

Thanks,
Mateus.

Hello there,

Thanks for your patience while we investigate this issue.

Upon further inspection, we could solve the problem by following these steps:

- We accessed your database, and excluded this key in the options table: "WPML_TM_AMS"
- Enabled back ATE

After this, the translations are available in the Advanced Translation Editor. Could you please check it and confirm that the issue is solved?

Thanks,
Mateus.