Background of the issue:
I have built a recipe website using Divi, WP Recipe Maker, and WPML. I created a translation job that I am translating myself. I am using the latest version of WPML, and my site health is good with sufficient memory allocated in PHP 8.3.
Symptoms:
When I translate the first item and click save, the page jumps to the bottom. If I then translate an item from that position and save, the page jumps back to the top, but there is no system to it; I end up at a random spot. This issue occurs with recipes. When I translate a page with little text, it works as expected.
Questions:
Am I doing something wrong, or is this a bug in the program?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
This sounds like a compatibility issue. This might happen if an additional JavaScript script causes a problem.
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.
If you are unable to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
