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Supporter timezone: Asia/Kathmandu (GMT+05:45)
This topic contains 39 replies, has 2 voices.
Last updated by Shekhar Bhandari 7 months, 3 weeks ago.
Assisted by: Shekhar Bhandari.
Author | Posts |
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December 27, 2023 at 1:50 pm #15132223 | |
andrzejG-9 |
Guys what is going on? I have a whole team on hold plus my marketing goals are not being met. I was hoping for a resolution by xmas time and we are still stuck. Please see attachments but the issue is that 3 languages are not being translated automatically due to the error. Please work on it as soon as you can. You guys are causing my organisation quote a cost so please do your job and resolve this. Thanks |
December 27, 2023 at 2:46 pm #15132489 | |
andrzejG-9 |
We've tried everything, This is an issue of your plugin talking to the your servers. Restored servers with old db and files also return the same issue (even though the codebase not the database haven't been touched at all). This is evidently your issue guys. Can we please do something that we can start working? Anything so we can start working on the content - this is causing us a lot of pain, and costs us a fortune. I chose WMPL because you guys supposed to help when there is an issue, so please do that! We are bleeding here. |
December 27, 2023 at 3:56 pm #15132660 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I am sorry for the inconvienence. Due to Christmas and holidays, we have a limited number of supporters available and it's still in 2nd tier queue for now. I didn't provide the screencast as I can replicate the issue on my local host too after some testing. I will request an update quickly on the ticket and I will update you as soon as I will have further feedback. Thanks |
December 27, 2023 at 4:02 pm #15132710 | |
andrzejG-9 |
Thank you for your answer! Please keep me posted. |
December 29, 2023 at 1:08 pm #15136746 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello, Just to update you, we have identified the issue and in-order to fix this we will need our developers help, we have forwarded the issue to our developers and as soon as I will have further feedback about it, I will update you here. Thanks |
December 29, 2023 at 1:32 pm #15136787 | |
andrzejG-9 |
Thank you for the update! |
January 2, 2024 at 7:52 am #15140326 | |
andrzejG-9 |
Good morning and all the best in new year! Thanks |
January 3, 2024 at 12:59 pm #15146638 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello, Happy New Year 🙂 Our developer team is actively working on this issue and trying to find a solution for your site. I will update you as soon as I will have any feedback. Thanks |
January 4, 2024 at 1:38 pm #15150772 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, Our 2nd tier supporters suggested the following workaround: - Edit the file wp-content\plugins\sitepress-multilingual-cms\classes\ATE\API\class-wpml-tm-ate-api.php Line number 357 replace public function get_languages_supported_by_automatic_translations( $languageCodes, $sourceLanguage = null ) { $sourceLanguage = $sourceLanguage ?: Languages::getDefaultCode(); $result = $this->requestWithLog( $this->endpoints->getLanguagesCheckPairs(), [ 'method' => 'POST', 'body' => [ [ 'source_language' => $sourceLanguage, 'target_languages' => $languageCodes, ] ] ] ); return Maybe::of( $result ) ->reject( 'is_wp_error' ) ->map( Obj::prop( 'results' ) ) ->map( Lst::find( Relation::propEq( 'source_language', strtolower($sourceLanguage) ) ) ) ->map( Obj::prop( 'target_languages' ) ); } with public function get_languages_supported_by_automatic_translations( $languageCodes, $sourceLanguage = null ) { $sourceLanguage = $sourceLanguage ?: Languages::getDefaultCode(); $lang_case_mapping = [ 'de_at' => 'de_AT', 'de_ch' => 'de_CH', 'de_li' => 'de_LI' ]; $languageCodes = array_map(function($code) use ($lang_case_mapping){ return isset($lang_case_mapping[$code]) ? $lang_case_mapping[$code] : $code; }, $languageCodes); $result = $this->requestWithLog( $this->endpoints->getLanguagesCheckPairs(), [ 'method' => 'POST', 'body' => [ [ 'source_language' => $sourceLanguage, 'target_languages' => $languageCodes, ] ] ] ); $revert_lang_code = function($obj) use ($lang_case_mapping) { $lang_case_mapping = array_flip($lang_case_mapping); foreach ($obj as $key => $value) { if (isset($lang_case_mapping[$key])) { $obj->{$lang_case_mapping[$key]} = $value; unset($obj->$key); } } return $obj; }; return Maybe::of( $result ) ->reject( 'is_wp_error' ) ->map( Obj::prop( 'results' ) ) ->map( Lst::find( Relation::propEq( 'source_language', $sourceLanguage ) ) ) ->map( Obj::prop( 'target_languages' ) ) ->map( $revert_lang_code ); } I already made the changes to your site and it's working properly, so can you please check? I made it in the dev instance. Look forward to your reply. Thanks |
January 4, 2024 at 2:45 pm #15151897 | |
andrzejG-9 |
Thanks for the workaround. I truly appreciate it. Thank you. |
January 5, 2024 at 6:01 am #15153224 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Sure, I am setting the status of the ticket to escalated to the developers team, will update you when the permanent fix will be released. |
May 6, 2024 at 6:29 am #15595122 | |
andrzejG-9 |
So when I will be able to update my code to remove this ugly workaround? Thanks |
May 6, 2024 at 9:11 am #15596152 | |
Shekhar Bhandari Supporter
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I will update you as soon as the fix is released, right not the issue is still in our developers queue. Thanks |