Unable to move plugins to current website

Tagged: Bug

This topic contains 0 replies, has 1 voice.

Last updated by tina-maria-saeteraasS 1 month, 2 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
November 26, 2025 at 10:49 am #17611031
tina-maria-saeteraasS	Background of the issue: I am trying to use WPML to automatically translate my current website, hidden link. I have 127286 credits assigned in my WPML account, but they are linked to an old development team's website. I cannot contact the old team and need the credits moved to my current website. Symptoms: I cannot automatically translate the website because the credits are assigned to the old team's website. Questions: How can I move the credits from the old team's website to my current website?

Author

Posts

November 26, 2025 at 10:49 am #17611031

tina-maria-saeteraasS

Background of the issue:
I am trying to use WPML to automatically translate my current website, hidden link. I have 127286 credits assigned in my WPML account, but they are linked to an old development team's website. I cannot contact the old team and need the credits moved to my current website.

Symptoms:
I cannot automatically translate the website because the credits are assigned to the old team's website.

Questions:
How can I move the credits from the old team's website to my current website?

17611031-Screenshot_2025_11_26_at_3.46.30_PM.png

17611031-Screenshot_2025_11_26_at_3.46.37_PM.png

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