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This topic contains 32 replies, has 2 voices.
Last updated by Bigul 1 year, 10 months ago.
Assisted by: Bigul.
Author | Posts |
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September 21, 2023 at 1:34 pm #14439727 | |
danielM-79 |
Dear Bigul, I've upgraded all addons to their latest versions, feel free to duplicate the site Bye, |
September 21, 2023 at 5:26 pm #14441455 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, Thank you for the updates. I made a copy of the site. We will debug it further and get back to you soon. Please wait. -- Bigul |
September 22, 2023 at 3:59 pm #14447915 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, I had a few rounds of testing in my local copy. The issue exists after the initial checks. So consulting with our team for an expert opinion now. We will get back to you as early as possible. Please wait. -- Bigul |
September 25, 2023 at 10:01 am #14456641 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, We had detailed checking with you Duplicator copy and also verified the data in our Translation Editor. As per our data, you created a fresh copy of the site on September 16, 2023, 23:07. This results in the loss of the translation memory & translation of pages. We have a couple of questions to track this. 1) How do you create the new copy of the site on September 16, via a backup? 2) Do you still have access to hidden link. If so, is it possible to copy the site to the new domain? -- Bigul |
September 25, 2023 at 10:22 am #14456919 | |
danielM-79 |
Dear Guys, We definitely have not done anything with the site on September 16th. The only thing we tried on 18th is to remove and re-add the site to my WPML account. As I have written in my second message we have tried to recover the site with this method: We have backups so we can restore to 14th or 15th September, if that helps. I don't understand your second question. hidden link and hidden link are the same, we have full access, can restore back to two weeks (both database and files). Sorry to say that, but it starts to be annoying, we are unable to use the site more than one week. Can we talk (Google Meet, Zoom, etc...) to speed this up? Thanks, |
September 25, 2023 at 1:30 pm #14459045 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, Thank you for the details. The ticket is escalated to our ATE team for further debugging. We will get back to you soon. Sorry, our support is limited via this forum only. Please wait. Thank you for your patience. -- Bigul |
September 25, 2023 at 7:43 pm #14461855 | |
danielM-79 |
Dear Bigul, Our hosting provider has backups up to 30 days. So we can restore to previous state or send the database dumps/wordpress files if that helps. Thanks, |
September 26, 2023 at 5:48 am #14463001 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, Thank you for the updates. Kindly hold the site changes, until this is resolved. We have to find the actual reasons for the translation loss before updating. We have a request. Please try the following steps and let us know your feedback. It will help us to make sure the translation memory exists and track the issue. 1) Login to the hidden link -- Bigul |
September 26, 2023 at 8:17 am #14464161 | |
danielM-79 |
Nothing has changed. I have uploaded to new videos. One is about opening ATE for two pages the way you asked. Still a lot of missing translations. I don't understand why opening ATE from different admin places would recover translations. |
September 26, 2023 at 8:20 am #14464247 | |
danielM-79 |
By the way, feel free (either you or the ATE team) to enter the website at any time, and try to translate. This why we provided access, in the hope that we can speed up this recovery. |
September 26, 2023 at 9:21 am #14465221 | |
danielM-79 |
Hi, can you please tell if you are working on the site now? We got 404 for all Turkish pages, except the main page |
September 26, 2023 at 10:05 am #14465663 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, Thank you for the updates. I have shared it with our team. We will get back to you soon. The Advanced Translation Editor Memrory is stored on our server. It will not lose normally. But in your case something is missing, we are trying to find out. Please note that we haven't made any changes to your site today. -- Bigul |
September 26, 2023 at 11:21 am #14466193 | |
danielM-79 |
Thanks, the problem was that we ran out of disk quota today, so I removed the Duplicator's backup file |
September 26, 2023 at 5:06 pm #14468659 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, Thank you for the updates. The issue escalated to our developers for further debugging. We will get back to you as soon as possible. Please wait. -- Bigul |
September 28, 2023 at 11:52 am #14481167 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Daniel, We have executed a fix to resolve this bug. Please try the following steps and make sure the translation memory exists for the pages or not. 1) Visit WPML>>Translation Management Dashboard -- Bigul |