Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're entering your key on the site and receiving the message "Unable to parse data from service response," we can assist you.
Solution:
We recommend whitelisting the following domains with the assistance of your hosting provider:

  • wpml.org
  • cdn.wpml.org
  • api.wpml.org
  • api.toolset.com
  • cloudfront.net

For more detailed information, please refer to our documentation: WPML plugin cannot connect to WPML.org.

0% of people find this useful.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 3 voices.

Last updated by massimilianoF-2 1 year, 3 months ago.

Assisted by: Noman.

Author Posts
November 29, 2023 at 12:08 pm #14950337

sana-hotels-portugalS

Hello Guys. When I enter the key on the site I get this message "Unable to parse data from service response." Can you help us

November 29, 2023 at 1:19 pm #14951631

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I've tried a basic troubleshooting steps but I couldn't register the WPML plugins, so you need to whitelist the below domains with the help of your hosting providers.

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

Here is a doc for more details:
https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

Please let me know the results,

Thank you

November 29, 2023 at 2:29 pm #14952525

massimilianoF-2

Hi Noman, I have the same issue.

I've already contacted the server's support team and they said there's nothink blocking the connection with your domains.