This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to renew their WPML license due to an error message stating "Unable to parse data from service response."
Solution:
We recommended the client to try the workaround suggested in the following tickets after ensuring a site backup:
- https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-problem/#post-14444087
- https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-36/#post-14951631
If the solution provided is not relevant due to being outdated or not applicable to the client's case, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic is split from https://wpml.org/forums/forum/chat-support/
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