This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is trying to register WPML but receives an error message 'Unable to register: Site key not matching'. The client has followed steps from a forum topic but the issue persists, and the WPML option is not visible in the sidebar because the plugin is not registered.
Solution:
1. We asked the client to provide WPML Debug information by following the instructions here: http://wpml.org/faq/provide-debug-information-faster-support/.
2. We suggested that the issue might be related to the use of the OTGS installer and provided the following steps:
- Disable the OTGS installer and create a full website backup.
- Download the WPML plugin manually from https://wpml.org/account/downloads/ by clicking the button at the bottom of the page.
- Navigate to the website's backend > Plugins > Add new > Upload plugin, then upload the zip file, install, and activate WPML.
We asked the client to let us know how things go after following these steps.
If this solution doesn't look relevant, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic contains 5 replies, has 2 voices.
Last updated by 1 year, 6 months ago.
Assisted by: Mihai Apetrei.