Unable to register: Site key not matching

This thread is resolved. Here is a description of the problem and solution.

Problem:
I am having this issue where WPML does not seem to recognize the license key. Additionally, I can't find the configuration option to set the automatic translation mode or translate the page. This issue may be related to the key.

Solution:
To resolve the issue with the license key and access the WPML settings:

1. Go to http://wpml.org/account/sites to generate a WPML key for your domain.

2. In your WordPress site's backend, navigate to Plugins > Add new > Commercial.

3. Check if WPML is registered with the WPML key. If it's not, click on "register WPML" and enter the key generated in step 1.

4. If the key is registered successfully, you should receive automatic updates based on your license.

For the issue regarding the missing WPML settings and support tabs:

1. Ensure that the WPML key is registered correctly.

2. If the issue persists, open a new support ticket specifically for this issue.

Please follow the provided links to access the relevant pages and resolve the issues.

Relevant Documentation:
- WPML Key Generation: http://wpml.org/account/sites
- WPML Documentation: https://wpml.org/documentation/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 6 replies, has 3 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
October 15, 2023 at 3:43 pm #14579879
joseA-46	Hi, it looks like wpml does not recognize the key. This website was translated some time ago, but we are trying to work now with a new license, is it possible? Also, I can’t see the configuration option to set the automatic translation mode. Also, I can't translate the page. Maybe all of this is because of the key. Thanks so much in advance for your help.
October 16, 2023 at 9:13 pm #14589027
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Here (http://wpml.org/account/sites) you should be able to find the WPML key that you generated for that domain. Can you please go to your site's backend > Plugins > Add new > Commercial > and make sure that WPML is registered with the WPML key? If WPML is not registered, can you please click on "register WPML" and try to register WPML with the key from the initial page I mentioned? Please let me know how things go. Mihai Apetrei
October 17, 2023 at 5:56 am #14589865
joseA-46	Hi, Mihai. What you mean with adding the plugin "Commercial"? Who is the developer? How is it related with WPML? Sorry, I don't get you. Also, as I told you I can’t see the configuration option to set the automatic translation mode or even to add the key. Thanks for your help in advance.
October 17, 2023 at 7:25 am #14590407
thomasB-139	Hello, on our website, too, the update daoes not work, resp. requires a (manual) site key entry. After entering the correct site key I get the error message: "Connection error: Unable to get data from service. Detailed error: cURL error 60: SSL: no alternative certificate subject name matches target host name 'api.wpml.org'"
October 18, 2023 at 9:05 am #14600537
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Thank you for all the information, Jose. In order to register WPML, you need to generate a site key here (https://wpml.org/account/sites) and then copy and paste that site key in your site's backend by going to the Plugins tab on the left side vertical menu, then go to "Add new", then select the "Commercial" tab, and that's the area where you can add the WPML key. If your domain name is "hidden link", then you should find the page I'm referring to here: hidden link That's where you need to add the WPML key that you generated here: https://wpml.org/account/sites Please let me know if that makes sense or if you still can't find the page I'm referring to. I can also see that another user has posted on this ticket - thomasB-139, can you please open a new ticket? Thank you. Mihai
October 18, 2023 at 12:47 pm #14604229
joseA-46	Ok, it says: "WPML is registered on this website. You will receive automatic updates until October 28, 2023.". So, the key is not the issue. But I still can't see the settings or support tabs in the plugin menu, so I can't share with you the debug information... What's the next step? Thanks in advance. New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-missing-wpml-settings-and-support-tabs/
October 19, 2023 at 10:39 am #14613925
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Thank you for the update. So can I understand that this error ("Unable to register: Site key not matching") is not showing up anymore? Is that accurate? If that error is not showing up anymore, can you please mark this ticket as resolved? Per our Support Policy, we can handle only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. I created a new ticket for you in regard to the other issue at the URL below and I will answer there in a few minutes, too: https://wpml.org/forums/topic/split-missing-wpml-settings-and-support-tabs/ You will be notified via email when there's an answer to that ticket, too. Mihai