Unable to translate the filter dropdown

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate certain elements of a filter dropdown on their website, specifically the 'All' text within one filter, as well as other strings like 'Search' and 'More details'.
Solution:
We recommended the client to use the WPML String Translation to translate the problematic strings. Here are the steps we suggested:
1. Navigate to the WPML String Translation page.
2. Use the search function to find the specific strings:

If these steps do not resolve the issue or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic is split from https://wpml.org/forums/topic/my-global-button-request-now-unable-to-translate/

Tagged: Documentation request

This topic contains 5 replies, has 0 voices.

Last updated by Kor 1 week, 2 days ago.

Assisted by: Kor.

Author	Posts
July 24, 2025 at 9:36 am #17266759
ginaL-2	Hi, Thanks for the help above. I tried to add string for the below. But, I realised the filter dropdown unable to translate. Are you able to check how to translate them? Only the dropdown text inside able to translate. 1. Filter text. And strangely, only one of the filter able to display 工作类型. But the text 'All' is not able to translate. 2. Search 3. More details Please help me to look into this matter.
July 24, 2025 at 3:08 pm #17268349
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, the credentials to login to your Website no longer work. Could you please share temporary access (WP-Admin and FTP) to your Website? Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. Also, please share the URL of the page in question of where I can see the dropdowns.
July 28, 2025 at 8:15 am #17274048
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. May I know where I can see the filter? Please share the URL of the page in question here. In the meantime, try translating some of the strings using the links that I've shared for you. 'All' - hidden link 'Search' - hidden link 'More details' - hidden link
July 28, 2025 at 10:36 am #17274542
ginaL-2	hidden link hidden link
July 28, 2025 at 10:42 am #17274548
ginaL-2	I have translated all the links you shared to me. Some is working, some are not. Please check for me
July 28, 2025 at 11:41 am #17274720
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've translated most of the strings for you using String Translation hidden link . Could you check now? You just need to search for the strings using the string translation.