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[Resolved] Unable to translate values of labels of Divi Countdown Timer Module

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate the default Divi Countdown Timer module. The strings "Day(s)", "Minute(s)", etc., are not found in the WPML String Translation, and there are inconsistencies in translations across different languages and devices.
Solution:
1. Navigate to WPML -> Theme and Plugin Localization.
2. Select the Divi theme.
3. Click on Scan the theme for strings.
4. Go to WPML -> String Translation.
5. Search for the strings you wish to translate.
6. Translate them on the provided sandbox site.

If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 5 months ago.

Assisted by: Osama Mersal.

Author Posts
December 15, 2023 at 12:26 pm #15072147

taoX-2

I'm trying to translate the default Divi Countdown Timer module. I've tried string stranslations, but it doesn't work, as I can't find "Day(s)", "Minute(s)"，etc. to translate. The labels shown in the attached has been translated, but they are not the one shown on the pages.
A very strange thing is that, part of the English words are translated in Simplified Chinese page, and some words are translated with different translations on the tablet view in Simplified Chinese page. And there is no translation in Traditional Chinese page. So I totally get confused. Anyhow, I don't know where I can make the translations.

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December 17, 2023 at 11:03 am #15078679

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload. Please login to this sandbox site and create a new page using the Divi countdown module. (hidden link)

After that, please translate this page to replicate the issue. If the issue is replicable, please let me know how to reproduce it.

Best regards,
Osama
December 17, 2023 at 11:59 am #15078737

taoX-2

Hi Osama,

It’s great to hear from you. I’ve made a page in the sandbox. The same thing happened again.

The problem is that I can’t find any place to translate labels such as “day(s)”, etc.

hidden link

Best Regards,

Tao

Weixin Screenshot_20231217195316.png
December 17, 2023 at 12:10 pm #15078913

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Tao,

Thanks for replicating the issue. I checked it and found the strings in WPML-> String Translation. Kindly check the following steps:

1- Go to WPML-> Theme and Plugin Localization
2- Select Divi
3- Scan the theme
4- Go to WPML-> String Translation
5- Search for the strings
6- Translate them (hidden link)

Kindly check if the translation works correctly on the sandbox site.

Best regards,
Osama
December 17, 2023 at 1:17 pm #15078957

taoX-2

That's the point! Thank you! And this also solves translation problems from other plugins. Fantastic!