Unable to update wpml

This thread is resolved. Here is a description of the problem and solution.

Problem:

How can I update WPML CMS Multilingual and String Translation

Solution:

If you're experiencing this issue, we recommend you try the following steps:

1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'.
2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Select 'Get a key for this site'.
3. In your WPML account, complete the site key wizard and set it to 'Production site'.
4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in your WPML account.
5. Update your WPML plugins.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 3 months ago.

Assisted by: Bigul.

Author	Posts
November 20, 2024 at 5:26 pm #16425834
Sebastien	Background of the issue: I am trying to create some traduction from French to English in Elementor by duplicating my pages. Elementor is up to date. Symptoms: I can only open Elementor in safe-mode and can't update WPML String traduction and CMS Multilingual. Questions: How can I update WPML String traduction and CMS Multilingual? Why is Elementor only opening in safe-mode?
November 20, 2024 at 9:12 pm #16426547
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. Please follow these steps: 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. 5. Update WPML plugins.
November 20, 2024 at 10:33 pm #16426659
Sebastien	Thank you Andrey for your answer. With your advices, I did the updates. I am up to date now! But I'm still having the same problem, Elementor doesn't load normally, need to enable the safe mode. Thank for your support Benoit New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/elementor-doesnt-load-normally-need-to-enable-the-safe-mode/
November 21, 2024 at 11:06 am #16428588
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Benoit, Thank you for the updates. Please note that I have opened a new ticket for the Elementor doesn't load issue. As per our support policies, we can address only one issue per ticket. This approach helps us serve you better and avoid discussing multiple problems within a single ticket. I will respond to the new ticket shortly. Thank you for your understanding. -- Thanks! Bigul