[Resolved] Uncode theme, portfolio details translation

Hi there,

Thanks for contacting WPML support.

I understand that you're trying to translate the options in the "theme options". Could you please try using the "Translate texts in admin screens" option as explained here https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#track-where-strings-appear-on-the-site and see if it's what you're trying to achieve?

Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for you and also, ask them to update the MySQL version to 5.6+?

Let me know how it goes.

Thanks!

Kor

Hi there,

Thanks for your reply.

Please briefly explain what you've done and if possible, share some screenshots. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor