Updating crashes website

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to update the WPML plugin on your website, but encounter an E_ERROR due to a missing file, causing the website to crash.
Solution:
We recommend performing a manual update to ensure all files are correctly installed. Here are the steps you should follow:
1. Deactivate and delete the current WPML plugins.
2. Visit your WPML account at https://wpml.org/account/downloads/ and download the latest versions of the plugins.
3. Install and activate the new plugins.
Please ensure to back up your database before making any changes.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 7 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
November 1, 2024 at 9:54 am #16353349
tylerL-3	Background of the issue: I am trying to update the WPML plugin on my website hidden link. An error of type E_ERROR was caused in line 136 of the file /nas/content/live/ten4/wp-content/plugins/sitepress-multilingual-cms/sitepress.php. Error message: Uncaught Error: Failed opening required '/nas/content/live/ten4/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php' (include_path='.:/usr/share/pear/php:/usr/share/php') in /nas/content/live/ten4/wp-content/plugins/sitepress-multilingual-cms/sitepress.php:136 Stack trace: #0 /nas/content/live/ten4/wp-settings.php(522): include_once() #1 /nas/content/live/ten4/wp-config.php(125): require_once('/nas/content/li...') #2 /nas/content/live/ten4/wp-load.php(50): require_once('/nas/content/li...') #3 /nas/content/live/ten4/wp-admin/admin-ajax.php(22): require_once('/nas/content/li...') #4 {main} thrown. Symptoms: Updating the WPML plugin crashes the website with an E_ERROR related to a missing file. Questions: How can I resolve the E_ERROR when updating the WPML plugin? Is there a way to prevent the website from crashing during the WPML plugin update?
November 1, 2024 at 3:11 pm #16355331
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. I recommend performing a manual update for this time to ensure that all files are present. Please follow these steps: 1. Deactivate and delete the WPML plugins. 2. Visit your WPML account at https://wpml.org/account/downloads/ and download the latest versions of the plugins. 3. Install and activate the new plugins. Please remember to back up your database before making any changes.
November 4, 2024 at 4:58 pm #16362551
tylerL-3	This worked