Urgent - Bugged translations sent to translator

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that some translation tasks sent to the Quicksilver translator were still appearing as incomplete despite being finished. The translator also confirmed that they could not see the tasks to complete them. Additionally, the TP ID was showing as 0, and an incorrect delivery date was displayed.
Solution:
We resolved the issue, although the exact cause remains unclear. We recommend sending translations in small batches and ensuring that each batch has a unique name to prevent similar issues.
If this solution does not seem relevant to your situation, please open a new support ticket with us.

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Tagged: Translation Service

This topic contains 3 replies, has 2 voices.

Last updated by Laura 1 year, 7 months ago.

Assisted by: Laura.

Author	Posts
November 9, 2023 at 10:41 am #14764773
marcQ	Hello, a few days ago we sent some translations to the Quicksilver translator. We have already received the translations, but we continue to see some tasks by the translator that have already been completed and he tells us that he does not see them to do them either. Furthermore, the TP ID is 0, which seems strange and the delivery time says it is 12-28-2023, but we didn't indicate this date.
November 13, 2023 at 5:10 pm #14791165
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, thanks for contacting us. Please update WPML and all its addon, if it doesn't help please provide me with your site's credentials
November 14, 2023 at 10:17 am #14796291
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Thanks, I did some tests but ultimately I escalated to the proxy team so they can check what's going on, I'll let you have news as soon as possible.
November 14, 2023 at 1:54 pm #14798445
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, the issue is now solved. We're not sure why it happened in the first place, but from the proxy team recommend sending small batches of jobs and to check that each batch has a unique name.