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[Waiting for user feedback] Urgent! My half website is gone

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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 5 replies, has 1 voice.

Last updated by Bobby 3 days, 23 hours ago.

Assisted by: Bobby.

Author Posts
March 30, 2026 at 3:29 pm #17937301

stefL-5

Hi, after updating your plug-in, all the text and blocks of my pages are gone. How can I fix this?
March 30, 2026 at 3:39 pm #17937350

stefL-5

This is very urgent!!!!

All the information on my website is gone now!!!
April 1, 2026 at 4:38 am #17941644

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I'll be helping you with the issue you are experiencing.

If possible, please provide me with a little more context so I can better assist, also screenshots of the issue can help as well.

WPML itself typically would not remove content, is the content missing from the front end, back end, both?

Also is the content missing in the translations or for both languages?

When I visit your site in the front end, I am able to see the homepage OK.

hidden link

There is one known issue at the moment between Astra + WPML, please review it here and let me know if this is related to the issue you are experiencing.
https://wpml.org/errata/astra-theme-some-translations-not-displaying-when-user-profile-language-matches-sites-default-language/
April 5, 2026 at 3:25 pm #17950117

stefL-5

Hi,

I’m currently experiencing an issue on my website where only the slide block is visible. All other content blocks (text and images) have disappeared.

I’ve attached screenshots showing:

What the page content should look like
The current state of the pages in both Dutch and German (both appear empty)

Link Dutch page: hidden link
Link German page: hidden link

This issue is affecting all pages except the homepage.

I followed the suggested steps from the related issue and updated the code to:

$get_locale = get_locale();

if ( function_exists( 'get_user_locale' ) && ! class_exists( 'Sitepress' ) ) {
$get_locale = get_user_locale();
}

Unfortunately, this did not resolve the problem.

Could you please advise on the correct solution? At the moment, all text/image blocks are missing from my pages.

I would appreciate a prompt response, as this issue is impacting the site significantly.

Thank you in advance.

Kind regards,

Scherm­afbeelding 2026-04-05 om 17.21.37.png
April 7, 2026 at 6:52 am #17952703

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for sharing this additional information with me!

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby
April 13, 2026 at 8:50 pm #17967022

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details!

Deactivating WPML does not resolve this issue.

Reviewing Elementor I can see a lot of revisions in the history, however, even reverting 1 year back does not resolve this issue.

At the moment this is pointing toward a third party plugin incompatibility outside of WPML.

Can you please share with me what points towards WPML causing this behavior?

Typically WPML will only affect translations and not the original content, and when deactivated the issue is resolved.

At the moment this looks like data corruption with Elementor directly. Do you happen to have any available backups before the issue started?